Questions and answers
Everything people ask us.
41 answers about Healy, MagHealy, the apps, buying and support. Can't find yours? Ask on WhatsApp.
About Healy
What is Healy?
Healy is a pocket-sized wellness device from Germany that applies frequency programs designed to support your bioenergetic field. You control it with a phone app, and one device can be used by the whole family, with no recurring costs. What is Healy?
Who makes Healy?
Healy was invented by Marcus Schmieke, who co-founded TimeWaver with Christian Halper. Healy World launched Healy in Germany in 2019. In India, Healy is imported and sold by DHC Medical Service Private Limited.
Is Healy safe?
Healy uses very weak microcurrents that most people don't feel. It is sold in India as a wellness device. Some people should not use it, for example people with a pacemaker or other implanted electronic devices, pregnant women and people with epilepsy, so always read the Instructions for Use and ask your doctor if you're unsure.
We're all healthy. Why would a family use Healy?
Most families use Healy for everyday wellbeing: winding down for sleep, calm on stressful days, focus for students, recovery after exercise, chakra and Ayurveda programs, and digital nutrition after meals. Healy programs are designed to support wellbeing; they are not medical applications.
Is one Healy enough for the whole family?
Yes. All the programs in your edition can be used by any number of people, one at a time, for life.
How long does a program take, and what do I do meanwhile?
Most programs take 20 to 60 minutes; a few run longer. You can carry on with your day while a program runs.
How many programs should I run a day?
Healy recommends no more than three. A common routine is two or three wrist-bracelet programs a day, about three hours apart. Short acute programs with the ear clips can be added as needed.
Can I use Healy alongside my medicines or other treatments?
Yes. Healy is a complementary wellness device and does not replace or interfere with your prescriptions or therapies. Keep taking your medicines as prescribed, and never stop or change them without your doctor's advice.
Might I feel anything unusual when I start?
The microcurrent is very gentle, in the micro-ampere range of the body's own currents, so most people feel nothing at all. A few people notice mild tiredness, a light headache or thirst in the first days. Drink enough water, keep to two or three programs a day, and if anything feels uncomfortable, stop and speak to us or your doctor.
Is Healy addictive?
No. Healy is not a drug or a chemical substance. You run programs when you choose to, and you can pause or stop at any time.
I'm sensitive to Wi-Fi and Bluetooth. Can I still use Healy?
Yes. Bluetooth is only needed to send a program from the app to the device. Once the program is running on Healy, you can switch Bluetooth off on your phone and the program carries on.
Can I take Healy and MagHealy on a flight?
Yes. Both can travel in your cabin baggage, just like a phone or a power bank.
Can children and students use Healy?
Yes, with a parent choosing and supervising the programs. Many students use the Learning group, with programs for learning, memory, concentration and exam stress, to support calm focus while they study.
Are there programs for women?
Yes. Depending on the edition there are programs such as For Women, For Mature Women and Hormonal Balance, designed to support wellbeing through the different phases of a woman's life. They are not a treatment for any condition.
Editions and accessories
What are the Healy editions?
The device is the same; the programs and modules differ. Healy Discover has 62 programs, Healy Evolve 125, Healy Pro 230 and Healy Obsidian 295. Compare the editions.
What is special about Healy Obsidian?
Healy Obsidian is the complete edition, with 295 programs, 9 modules and an all-black design. Obsidian owners also receive new programs and modules as Healy World releases them. About Healy Obsidian.
Can I upgrade my edition later?
Yes. You can upgrade to a higher edition at any time and keep your device. Ask us for the current upgrade options.
What is the Healy Coil?
An accessory that plugs into the electrode port and lets you run most wrist-bracelet programs without wires touching your skin. Accessories.
What is Healy HighWave?
A wire-free wrist applicator that uses a high-frequency carrier wave. Every HighWave includes the Mind Wave and Cell Wave program groups, which are made for it. About HighWave.
What is Healy 3?
The next generation of Healy, coming soon to India. Join the waiting list.
The apps
Which apps do I need?
The Healy app (pink) to run programs, and HealAdvisor Analyse (blue) to find the programs you resonate with. Many people also use the Healy Advisor app to search programs by topic. They run on Android and iPhone, not on computers. Healy apps.
What does the blue app do?
HealAdvisor Analyse offers a resonance analysis in the information field and suggests programs and affirmations. Depending on your edition it includes modules such as Resonance, Aura and Coach. The Resonance module can draw on databases such as Bach Flowers, Schüssler Salts, Australian Bush Flowers and gemstones. It is not a medical test or diagnosis.
How do I choose the right program?
Use the blue app's analysis, search the Healy Advisor app by topic, browse our Program guide, or ask us. Our team helps every customer set up a simple routine.
Can I use Healy for pets?
Healy Obsidian includes Animal Programs, and the blue app lets you create profiles for animals. Always follow your vet's advice.
What's the difference between programs and modules?
Programs run on the Healy device from the Healy 2 app (the pink app) and need one of the electrodes: wristbands, ear clips or adhesive pads. Modules work in the apps without any electrode. HealAdvisor search, included with every edition, tells you which programs suit a topic, and the blue app's analysis modules (Resonance from Discover; Aura and Success Coach from Evolve) suggest programs and affirmations for you.
MagHealy
What is MagHealy?
A companion device that works with pulsed magnetic fields. You can place it on the body, use it across a room with the Atmosphere programs, or use it to prepare drinking water. About MagHealy.
What's the difference between Healy and MagHealy?
Healy works with microcurrent through electrodes or accessories, mainly for one person at a time. MagHealy works with magnetic fields and can serve a whole room or your drinking water. Both use the Healy app, and many families use both. Healy vs MagHealy.
How do I use MagHealy for water?
Place MagHealy on a water container, choose one of the Water programs and let it run for about 10 to 12 minutes. Many families do this morning and evening.
Is MagHealy safe at home?
MagHealy's magnetic field is weak, similar to everyday household electronics. Keep it at least 30 cm away from a pacemaker, implants or other electronic devices, do not use it during pregnancy, and always follow the Instructions for Use.
Does MagHealy change the water itself?
No. MagHealy does not change the physical or chemical properties of water. Healy World describes the Water programs as bringing frequency information into the water, which you then drink as usual.
Buying, warranty and support
Where do I buy, and who receives my payment?
Orders are placed on the official Healy India shop. Payment goes directly to DHC Medical Service Private Limited, which represents Healy World in India, and you receive an email confirmation straight away. Never transfer money to anyone's personal bank account; pay only through the official shop's payment gateway. See this month's offers.
What if I'm not satisfied?
Healy and MagHealy come with a 14-day money-back guarantee from the date of delivery. Contact Healy support within that period.
What is the warranty?
Two years on the hardware against manufacturing defects. Your programs belong to your account and transfer to replacement hardware.
Are there any recurring costs?
No. The programs and modules in your edition are yours for life, with no subscription.
Where do I get help?
Healy support is available on weekdays, and you can raise a ticket at help.healy.world. Team Healing4World, including experts such as Dr. Raghu Arya, also supports every customer with onboarding, tutorials and WhatsApp help. Healy World's online Academy is free for customers.
Why is Healy a premium purchase?
It is a one-time purchase with no subscription: the programs in your edition are yours for life, one device serves the whole family for years, and it combines German engineering with an app-based system. Compare the editions and choose what you really need, including a smaller one if it fits.
Is Discover enough, or should I start with a higher edition?
Discover is a complete start. If you already know you'll want groups such as Sleep, Learning or Fitness, it usually works out better to choose that edition at your first purchase: the best offers are on new devices, and upgrading later typically costs more than buying the higher edition up front. Ask us for the current upgrade prices.
How fast is delivery, and do I get a GST invoice?
Healy India's head office is in Bengaluru. Orders are usually delivered within 2–3 days from the warehouse in Delhi, with a GST invoice from DHC Medical Service Private Limited.
The Healy business
Is there a business opportunity?
Yes. Healy World's compensation plan has six ways it rewards members, from the Direct Bonus to leadership bonuses. Start a Healy business · The plan explained.
Do I have to sell to own a Healy?
No. Most of our customers simply use Healy. Referring friends or building a team is entirely your choice.
How much can I earn?
It depends entirely on your own effort and sales. We never promise income. Our income calculator shows how each bonus is calculated.
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Before you use Healy or MagHealy. Healy's microcurrent programs are not suitable for people with a pacemaker or other implanted electronic device, during pregnancy, or with a history of epilepsy or seizures. Do not place electrodes near the eyes, mouth, chest or neck, or on broken skin. With MagHealy, keep at least 30 cm away from implants and electronic devices. If you have a medical condition, are under a doctor's care or take regular medication, speak to your doctor first. The programs are designed to support wellbeing; they are not medical applications and do not replace medical advice, diagnosis or treatment. Always follow the Instructions for Use.
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Orders are placed on the official Healy India shop, operated by DHC Medical Service Private Limited. Ordering from outside India? Use the international shop.